Digicel led the way for the telecommunication industry on May 12 when it dedicated the entire day to putting the ‘US’ back in customer.
Customer Day saw 3,500 of Digicel’s non-customer facing employees partner with their 3,500 customer-facing colleagues in 32 countries.
Services provided by the non-customer facing employees included taking calls with Customer Care agents, responding to customers on the web chat and even joining the Digicel+ technical and installation team on the road.
All of these activities are part of Digicel’s Better Together brand, which is a promise of more exceptional service to customers and communities.
Commenting on the drive to put customers at the centre of everything the organisation does, Digicel Group CEO, Oliver Coughlan said: “Truth be told, without our customers, we don’t have a business. We take that responsibility to serve them very seriously and we always want to do better and be better for them. So our Customer Day was a chance to walk in the shoes of our amazing customer-facing employees, learn from them and from our customers – and thank them.”
He continued: “This was all about putting the ‘US’ in customer and I could not be more proud and thrilled at how our 7,000 people worldwide responded to the challenge. The energy and enthusiasm from our people and our customers was sky high and it was such a success that we will be making it a regular thing.”